Fanshop information

Quality standards

All products are carefully selected and produced. All products are tested for compliance with the strictest international standards and applicable EU laws and regulations.

Can we improve?
We would appreciate any comments or suggestions that will help us to enhance our webshop. Please feel free to give us yours via email using our contact form.

 

TO ORDER IN OUR SHOP - DEALERS

Creating your own account is easy:

  • Click on "My Account/Register” on the upper right side of our Webshop to register as a new customer.
  • Enter your information in the required fields.
  • Create your account.
  • You’re ready to order.

 

I’m a Kobelco staff member
If you are allowed to order from this webshop you have received your login details and user guide by e-mail.

 

HOW TO ORDER
Ordering at our Webshop requires a few simple steps:

  • Log into your account to see prices
  • Choose your item by clicking on the picture
  • Choose your item by clicking on the picture or more details link.
  • Enter quantity and click the Add to Cart button.
  • Click on View Cart to get an overview of the selected items.
  • Click on Continue Shopping to add more items or click on the Checkout button to finalize your order.
  • When confirming your order please make sure that billing and shipping address are correct (or change them if needed).
  • Click on the Place Order button to confirm your order and you will be automatically connected to the payment provider. (excluding Kobelco internal users)
  • You will receive an order confirmation and invoice by e-mail.

Need Help?

If you can’t find the answer you're looking for, please do not hesitate to contact our Customer Service Desk emailing us at [email protected], or call us on +31 (0)411 657100. Our customer service is open 9 to 17.00hr.


Stock availability
All stock quantities are updated constantly, according to the orders entered. Therefore you can only order the quantity of an item which is available. The Customer Service Desk will resolve any issues arising from simultaneous order placements.

We do not have the option to place a back order.

If an item mistakenly is not in stock and a due date is quoted, this is given in good faith based on information from our supplier. These estimated due dates are not guaranteed and are subject to change.

Of course, you can always contact us via our contact form, if you want us to inform you when new stock arrives of a particular product.

Order status and history
After you have placed your order, an order confirmation with a unique reference/order number will be displayed on your screen and a confirmation invoice will be sent to you separately by e-mail. You will be required to quote this number when contacting Customer Services. As soon as your products have been shipped from our warehouse in The Netherlands (1 – 2 business days after you have placed your order), you will receive a notification by e-mail with a link to track and trace your order.

Via "Account” on the upper right side of our Webshop, your order history is listed; the current order status is shown per order.

Pricing Details
All prices are quoted in Euro and exclude VAT, prices are exclusive of transport costs. The costs of transportation will be automatically added during the ordering/ check out process.

We reserve the right to alter prices from time to time due to external price alterations, currency fluctuations and national/regional tax alterations.

Delivery
The products will be shipped within one or two business days after your order has been received. All items are subject to availability.

Standard delivery methods will be used and the transit time for non-European shipments are around 5 to ten working days, for European shipments please see the chart below. Our shipping costs are calculated in the shopping cart and depend on shipping destination, weight and volume of the goods ordered. All mentioned transit times are only indicative and cannot be guaranteed by us.

Once the goods are shipped from the warehouse, you will receive an e-mail with your track and trace number, along with instructions on how to track your order.  

Cancel an order
If you want to cancel an order that has not already been shipped or cancel a product from your order which has not been shipped yet, please send us an e-mail via our contact form with your reference/order number. To email us go to our contact form or telephone us on +31 0411 657182.  
If your order has already shipped you can still return your order to us.  Please read our Returns policy to find out about returning products.


RETURNING GOODS
 

Our Return address is:
Hexspoor E-fulfilment
Ladonkseweg 9
5281 RN Boxtel
The Netherlands

Should you receive a faulty or damaged item, please e-mail or telephone  so we can arrange a replacement item for you and provide you with a required authorisation number and further instructions.

 *Please note your Packing Slip that is sent with your order has the return address on it.

If replacements are not available, we will gladly offer you an alternative item or reimburse you. If a parcel is damaged at arrival, caused by the delivering company/freight forwarder, you may want to refuse the shipment, or sign for the package stating the degree of damage. All original packing material of damaged goods should be retained for any claim eligibilities

Products cannot be returned if you have tried to repair the defect yourself or if the defect has occurred because you have not followed the user instructions.

Products that are sent “return to sender” to us without consulting us first will not be processed. These will be forwarded back to you immediately and you will be responsible for any possible additional costs.


Review period
A fourteen-day review period is applied, from the moment you receive the order. Within this period, you may (re)view the product and try on clothing, unless otherwise stated. 

Refunds
As soon as we get notification that a return has been received in good order we will process your return and aim to refund within 14 days back to your original payment method.

Prices

All prices listed in our Webshop are specified in EURO and exclude VAT.

In addition to the price of the products, shipping cost will be added.

DISCLAIMER

THIS SITE IS PROVIDED BY LIGHTSPEED. LIGHTSPEED MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, LIGHTSPEED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. LIGHTSPEED/KOBELCO WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

APPLICABLE LAW

This site was created and is controlled by Lightspeed and Kobelco based in the Netherlands. As such, the laws of the Netherlands will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms and conditions at any time.

 

 

 

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